mirror of
https://github.com/mod-playerbots/azerothcore-wotlk.git
synced 2026-01-24 14:16:31 +00:00
538 lines
20 KiB
C++
538 lines
20 KiB
C++
/*
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* This file is part of the AzerothCore Project. See AUTHORS file for Copyright information
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*
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* This program is free software; you can redistribute it and/or modify it
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* under the terms of the GNU Affero General Public License as published by the
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* Free Software Foundation; either version 3 of the License, or (at your
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* option) any later version.
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*
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* This program is distributed in the hope that it will be useful, but WITHOUT
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* ANY WARRANTY; without even the implied warranty of MERCHANTABILITY or
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* FITNESS FOR A PARTICULAR PURPOSE. See the GNU Affero General Public License for
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* more details.
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*
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* You should have received a copy of the GNU General Public License along
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* with this program. If not, see <http://www.gnu.org/licenses/>.
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*/
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/* ScriptData
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Name: ticket_commandscript
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%Complete: 100
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Comment: All ticket related commands
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Category: commandscripts
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EndScriptData */
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#include "AccountMgr.h"
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#include "Chat.h"
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#include "CommandScript.h"
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#include "ObjectMgr.h"
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#include "Player.h"
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#include "Realm.h"
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#include "TicketMgr.h"
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using namespace Acore::ChatCommands;
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class ticket_commandscript : public CommandScript
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{
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public:
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ticket_commandscript() : CommandScript("ticket_commandscript") { }
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ChatCommandTable GetCommands() const override
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{
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static ChatCommandTable ticketResponseCommandTable =
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{
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{ "append", HandleGMTicketResponseAppendCommand, SEC_GAMEMASTER, Console::Yes },
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{ "appendln", HandleGMTicketResponseAppendLnCommand, SEC_GAMEMASTER, Console::Yes },
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{ "delete", HandleGMTicketResponseDeleteCommand, SEC_GAMEMASTER, Console::Yes },
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{ "show", HandleGMTicketResponseShowCommand, SEC_GAMEMASTER, Console::Yes }
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};
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static ChatCommandTable ticketCommandTable =
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{
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{ "assign", HandleGMTicketAssignToCommand, SEC_GAMEMASTER, Console::Yes },
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{ "close", HandleGMTicketCloseByIdCommand, SEC_GAMEMASTER, Console::Yes },
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{ "closedlist", HandleGMTicketListClosedCommand, SEC_GAMEMASTER, Console::Yes },
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{ "comment", HandleGMTicketCommentCommand, SEC_GAMEMASTER, Console::Yes },
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{ "complete", HandleGMTicketCompleteCommand, SEC_GAMEMASTER, Console::Yes },
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{ "delete", HandleGMTicketDeleteByIdCommand, SEC_ADMINISTRATOR, Console::Yes },
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{ "escalate", HandleGMTicketEscalateCommand, SEC_GAMEMASTER, Console::Yes },
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{ "escalatedlist", HandleGMTicketListEscalatedCommand, SEC_GAMEMASTER, Console::Yes },
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{ "list", HandleGMTicketListCommand, SEC_GAMEMASTER, Console::Yes },
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{ "onlinelist", HandleGMTicketListOnlineCommand, SEC_GAMEMASTER, Console::Yes },
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{ "reset", HandleGMTicketResetCommand, SEC_CONSOLE, Console::Yes },
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{ "response", ticketResponseCommandTable },
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{ "togglesystem", HandleToggleGMTicketSystem, SEC_ADMINISTRATOR, Console::Yes },
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{ "unassign", HandleGMTicketUnAssignCommand, SEC_GAMEMASTER, Console::Yes },
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{ "viewid", HandleGMTicketGetByIdCommand, SEC_GAMEMASTER, Console::Yes },
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{ "viewname", HandleGMTicketGetByNameCommand, SEC_GAMEMASTER, Console::Yes }
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};
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static ChatCommandTable commandTable =
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{
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{ "ticket", ticketCommandTable }
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};
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return commandTable;
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}
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static bool HandleGMTicketAssignToCommand(ChatHandler* handler, uint32 ticketId, std::string target)
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{
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if (!normalizePlayerName(target))
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return false;
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GmTicket* ticket = sTicketMgr->GetTicket(ticketId);
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if (!ticket || ticket->IsClosed())
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{
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handler->SendSysMessage(LANG_COMMAND_TICKETNOTEXIST);
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return true;
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}
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// Get target information
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ObjectGuid targetGuid = sCharacterCache->GetCharacterGuidByName(target);
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uint32 targetAccountId = sCharacterCache->GetCharacterAccountIdByGuid(targetGuid);
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uint32 targetGmLevel = AccountMgr::GetSecurity(targetAccountId, realm.Id.Realm);
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// Target must exist and have administrative rights
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if (!targetGuid || AccountMgr::IsPlayerAccount(targetGmLevel))
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{
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handler->SendSysMessage(LANG_COMMAND_TICKETASSIGNERROR_A);
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return true;
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}
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// If already assigned, leave
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if (ticket->IsAssignedTo(targetGuid))
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{
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handler->PSendSysMessage(LANG_COMMAND_TICKETASSIGNERROR_B, ticket->GetId());
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return true;
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}
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// If assigned to different player other than current, leave
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//! Console can override though
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Player* player = handler->GetSession() ? handler->GetSession()->GetPlayer() : nullptr;
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if (player && ticket->IsAssignedNotTo(player->GetGUID()))
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{
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handler->PSendSysMessage(LANG_COMMAND_TICKETALREADYASSIGNED, ticket->GetId(), target);
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return true;
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}
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// Assign ticket
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CharacterDatabaseTransaction trans = CharacterDatabaseTransaction(nullptr);
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ticket->SetAssignedTo(targetGuid, AccountMgr::IsAdminAccount(targetGmLevel));
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ticket->SaveToDB(trans);
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sTicketMgr->UpdateLastChange();
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std::string msg = ticket->FormatMessageString(*handler, nullptr, target.c_str(), nullptr, nullptr);
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handler->SendGlobalGMSysMessage(msg.c_str());
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return true;
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}
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static bool HandleGMTicketCloseByIdCommand(ChatHandler* handler, uint32 ticketId)
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{
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GmTicket* ticket = sTicketMgr->GetTicket(ticketId);
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if (!ticket || ticket->IsClosed() || ticket->IsCompleted())
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{
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handler->SendSysMessage(LANG_COMMAND_TICKETNOTEXIST);
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return true;
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}
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// Ticket should be assigned to the player who tries to close it.
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// Console can override though
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Player* player = handler->GetSession() ? handler->GetSession()->GetPlayer() : nullptr;
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if (player && ticket->IsAssignedNotTo(player->GetGUID()))
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{
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handler->PSendSysMessage(LANG_COMMAND_TICKETCANNOTCLOSE, ticket->GetId());
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return true;
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}
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sTicketMgr->ResolveAndCloseTicket(ticket->GetId(), player ? player->GetGUID() : ObjectGuid::Empty);
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sTicketMgr->UpdateLastChange();
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std::string msg = ticket->FormatMessageString(*handler, player ? player->GetName().c_str() : "Console", nullptr, nullptr, nullptr);
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handler->SendGlobalGMSysMessage(msg.c_str());
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// Inform player, who submitted this ticket, that it is closed
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if (Player* submitter = ticket->GetPlayer())
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{
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WorldPacket data(SMSG_GMTICKET_DELETETICKET, 4);
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data << uint32(GMTICKET_RESPONSE_TICKET_DELETED);
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submitter->GetSession()->SendPacket(&data);
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ChatHandler(submitter->GetSession()).SendSysMessage(LANG_TICKET_CLOSED);
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}
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return true;
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}
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static bool HandleGMTicketCommentCommand(ChatHandler* handler, uint32 ticketId, Tail comment)
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{
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if (comment.empty())
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return false;
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GmTicket* ticket = sTicketMgr->GetTicket(ticketId);
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if (!ticket)
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{
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handler->PSendSysMessage(LANG_COMMAND_TICKETNOTEXIST);
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return true;
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}
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// Cannot comment ticket assigned to someone else (unless done from the Console)
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Player* player = handler->GetSession() ? handler->GetSession()->GetPlayer() : nullptr;
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if (player && ticket->IsAssignedNotTo(player->GetGUID()))
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{
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handler->PSendSysMessage(LANG_COMMAND_TICKETALREADYASSIGNED, ticket->GetId());
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return true;
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}
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CharacterDatabaseTransaction trans = CharacterDatabaseTransaction(nullptr);
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ticket->SetComment(comment.data());
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ticket->SaveToDB(trans);
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sTicketMgr->UpdateLastChange();
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std::string const assignedName = ticket->GetAssignedToName();
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std::string msg = ticket->FormatMessageString(*handler, assignedName.empty() ? nullptr : assignedName.c_str(), nullptr, nullptr, nullptr);
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msg += handler->PGetParseString(LANG_COMMAND_TICKETLISTADDCOMMENT, player ? player->GetName().c_str() : "Console", comment.data());
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handler->SendGlobalGMSysMessage(msg.c_str());
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return true;
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}
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static bool HandleGMTicketListClosedCommand(ChatHandler* handler)
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{
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sTicketMgr->ShowClosedList(*handler);
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return true;
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}
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static bool HandleGMTicketCompleteCommand(ChatHandler* handler, uint32 ticketId)
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{
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GmTicket* ticket = sTicketMgr->GetTicket(ticketId);
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if (!ticket || ticket->IsClosed() || ticket->IsCompleted())
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{
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handler->SendSysMessage(LANG_COMMAND_TICKETNOTEXIST);
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return true;
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}
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// Check if handler is not assignee in which case return
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Player* player = handler->GetSession() ? handler->GetSession()->GetPlayer() : nullptr;
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if (player && ticket->IsAssignedNotTo(player->GetGUID()))
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{
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handler->PSendSysMessage(LANG_COMMAND_TICKETALREADYASSIGNED, ticket->GetId());
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return true;
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}
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char* response = strtok(nullptr, "\n");
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if (response)
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ticket->AppendResponse(response);
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if (Player* player2 = ticket->GetPlayer())
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{
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ticket->SendResponse(player2->GetSession());
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ChatHandler(player2->GetSession()).SendSysMessage(LANG_TICKET_COMPLETED);
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}
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Player* gm = handler->GetSession() ? handler->GetSession()->GetPlayer() : nullptr;
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CharacterDatabaseTransaction trans = CharacterDatabaseTransaction(nullptr);
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ticket->SetCompleted();
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ticket->SetResolvedBy(gm ? gm->GetGUID() : ObjectGuid::Empty);
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ticket->SaveToDB(trans);
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std::string msg = ticket->FormatMessageString(*handler, nullptr, nullptr, nullptr, nullptr);
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msg += handler->PGetParseString(LANG_COMMAND_TICKETCOMPLETED, gm ? gm->GetName().c_str() : "Console");
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handler->SendGlobalGMSysMessage(msg.c_str());
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sTicketMgr->UpdateLastChange();
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return true;
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}
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static bool HandleGMTicketDeleteByIdCommand(ChatHandler* handler, uint32 ticketId)
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{
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GmTicket* ticket = sTicketMgr->GetTicket(ticketId);
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if (!ticket)
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{
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handler->SendSysMessage(LANG_COMMAND_TICKETNOTEXIST);
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return true;
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}
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if (!ticket->IsClosed())
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{
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handler->SendSysMessage(LANG_COMMAND_TICKETCLOSEFIRST);
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return true;
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}
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std::string msg = ticket->FormatMessageString(*handler, nullptr, nullptr, nullptr, handler->GetSession() ? handler->GetSession()->GetPlayer()->GetName().c_str() : "Console");
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handler->SendGlobalGMSysMessage(msg.c_str());
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sTicketMgr->RemoveTicket(ticket->GetId());
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sTicketMgr->UpdateLastChange();
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if (Player* player = ticket->GetPlayer())
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{
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// Force abandon ticket
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WorldPacket data(SMSG_GMTICKET_DELETETICKET, 4);
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data << uint32(GMTICKET_RESPONSE_TICKET_DELETED);
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player->GetSession()->SendPacket(&data);
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}
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return true;
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}
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static bool HandleGMTicketEscalateCommand(ChatHandler* handler, uint32 ticketId)
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{
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GmTicket* ticket = sTicketMgr->GetTicket(ticketId);
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if (!ticket || ticket->IsClosed() || ticket->IsCompleted() || ticket->GetEscalatedStatus() != TICKET_UNASSIGNED)
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{
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handler->SendSysMessage(LANG_COMMAND_TICKETNOTEXIST);
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return true;
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}
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ticket->SetEscalatedStatus(TICKET_IN_ESCALATION_QUEUE);
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if (Player* player = ticket->GetPlayer())
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sTicketMgr->SendTicket(player->GetSession(), ticket);
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sTicketMgr->UpdateLastChange();
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return true;
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}
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static bool HandleGMTicketListEscalatedCommand(ChatHandler* handler)
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{
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sTicketMgr->ShowEscalatedList(*handler);
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return true;
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}
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static bool HandleGMTicketListCommand(ChatHandler* handler)
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{
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sTicketMgr->ShowList(*handler, false);
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return true;
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}
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static bool HandleGMTicketListOnlineCommand(ChatHandler* handler)
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{
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sTicketMgr->ShowList(*handler, true);
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return true;
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}
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static bool HandleGMTicketResetCommand(ChatHandler* handler)
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{
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if (sTicketMgr->GetOpenTicketCount())
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{
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handler->SendSysMessage(LANG_COMMAND_TICKETPENDING);
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return true;
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}
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else
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{
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sTicketMgr->ResetTickets();
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handler->SendSysMessage(LANG_COMMAND_TICKETRESET);
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}
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return true;
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}
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static bool HandleToggleGMTicketSystem(ChatHandler* handler)
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{
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bool status = !sTicketMgr->GetStatus();
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sTicketMgr->SetStatus(status);
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handler->PSendSysMessage(status ? LANG_ALLOW_TICKETS : LANG_DISALLOW_TICKETS);
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return true;
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}
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static bool HandleGMTicketUnAssignCommand(ChatHandler* handler, uint32 ticketId)
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{
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GmTicket* ticket = sTicketMgr->GetTicket(ticketId);
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if (!ticket || ticket->IsClosed())
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{
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handler->SendSysMessage(LANG_COMMAND_TICKETNOTEXIST);
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return true;
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}
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// Ticket must be assigned
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if (!ticket->IsAssigned())
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{
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handler->PSendSysMessage(LANG_COMMAND_TICKETNOTASSIGNED, ticket->GetId());
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return true;
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}
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// Get security level of player, whom this ticket is assigned to
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uint32 security = SEC_PLAYER;
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Player* assignedPlayer = ticket->GetAssignedPlayer();
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if (assignedPlayer)
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security = assignedPlayer->GetSession()->GetSecurity();
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else
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{
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ObjectGuid guid = ticket->GetAssignedToGUID();
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uint32 accountId = sCharacterCache->GetCharacterAccountIdByGuid(guid);
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security = AccountMgr::GetSecurity(accountId, realm.Id.Realm);
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}
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// Check security
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//! If no m_session present it means we're issuing this command from the console
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uint32 mySecurity = handler->GetSession() ? handler->GetSession()->GetSecurity() : SEC_CONSOLE;
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if (security > mySecurity)
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{
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handler->SendSysMessage(LANG_COMMAND_TICKETUNASSIGNSECURITY);
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return true;
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}
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std::string assignedTo = ticket->GetAssignedToName(); // copy assignedto name because we need it after the ticket has been unnassigned
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CharacterDatabaseTransaction trans = CharacterDatabaseTransaction(nullptr);
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ticket->SetUnassigned();
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ticket->SaveToDB(trans);
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sTicketMgr->UpdateLastChange();
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std::string msg = ticket->FormatMessageString(*handler, nullptr, assignedTo.c_str(),
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handler->GetSession() ? handler->GetSession()->GetPlayer()->GetName().c_str() : "Console", nullptr);
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handler->SendGlobalGMSysMessage(msg.c_str());
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return true;
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}
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static bool HandleGMTicketGetByIdCommand(ChatHandler* handler, uint32 ticketId)
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{
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GmTicket* ticket = sTicketMgr->GetTicket(ticketId);
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if (!ticket || ticket->IsClosed() || ticket->IsCompleted())
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{
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handler->SendSysMessage(LANG_COMMAND_TICKETNOTEXIST);
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return true;
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}
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CharacterDatabaseTransaction trans = CharacterDatabaseTransaction(nullptr);
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ticket->SetViewed();
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ticket->SaveToDB(trans);
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handler->SendSysMessage(ticket->FormatMessageString(*handler, true));
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return true;
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}
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static bool HandleGMTicketGetByNameCommand(ChatHandler* handler, std::string name)
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{
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if (!normalizePlayerName(name))
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return false;
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// Detect target's GUID
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ObjectGuid guid;
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if (Player* player = ObjectAccessor::FindPlayerByName(name, false))
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{
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guid = player->GetGUID();
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}
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else
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{
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guid = sCharacterCache->GetCharacterGuidByName(name);
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}
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// Target must exist
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if (!guid)
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{
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handler->SendSysMessage(LANG_NO_PLAYERS_FOUND);
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return true;
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}
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// Ticket must exist
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GmTicket* ticket = sTicketMgr->GetTicketByPlayer(guid);
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if (!ticket)
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{
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handler->SendSysMessage(LANG_COMMAND_TICKETNOTEXIST);
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return true;
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}
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CharacterDatabaseTransaction trans = CharacterDatabaseTransaction(nullptr);
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ticket->SetViewed();
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ticket->SaveToDB(trans);
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handler->SendSysMessage(ticket->FormatMessageString(*handler, true));
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return true;
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}
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static bool TicketResponseAppend(uint32 ticketId, bool newLine, ChatHandler* handler, std::string response)
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{
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if (response.empty())
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return false;
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GmTicket* ticket = sTicketMgr->GetTicket(ticketId);
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if (!ticket || ticket->IsClosed())
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{
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handler->PSendSysMessage(LANG_COMMAND_TICKETNOTEXIST);
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return true;
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}
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// Cannot add response to ticket, assigned to someone else
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//! Console excluded
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Player* player = handler->GetSession() ? handler->GetSession()->GetPlayer() : nullptr;
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if (player && ticket->IsAssignedNotTo(player->GetGUID()))
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{
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handler->PSendSysMessage(LANG_COMMAND_TICKETALREADYASSIGNED, ticket->GetId());
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return true;
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}
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CharacterDatabaseTransaction trans = CharacterDatabaseTransaction(nullptr);
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if (newLine)
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ticket->AppendResponse("\n");
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ticket->AppendResponse(response);
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ticket->SaveToDB(trans);
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sTicketMgr->UpdateLastChange();
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std::string msg = ticket->FormatMessageString(*handler, nullptr, nullptr, nullptr, nullptr);
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msg += handler->PGetParseString(LANG_COMMAND_TICKETRESPONSEAPPENDED, response);
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handler->PSendSysMessage(msg);
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return true;
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}
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static bool HandleGMTicketResponseAppendCommand(ChatHandler* handler, uint32 ticketId, Tail res)
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{
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return TicketResponseAppend(ticketId, false, handler, res.data());
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}
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static bool HandleGMTicketResponseAppendLnCommand(ChatHandler* handler, uint32 ticketId, Tail res)
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{
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return TicketResponseAppend(ticketId, true, handler, res.data());
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}
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static bool HandleGMTicketResponseDeleteCommand(ChatHandler* handler, uint32 ticketId)
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{
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GmTicket* ticket = sTicketMgr->GetTicket(ticketId);
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// Don't allow deleting response for a closed ticket.
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if (!ticket || ticket->IsClosed())
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{
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handler->SendSysMessage(LANG_COMMAND_TICKETNOTEXIST);
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return true;
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}
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// Cannot delete response for a ticket that is assigned to someone else.
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//! Console excluded
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|
Player* player = handler->GetSession() ? handler->GetSession()->GetPlayer() : nullptr;
|
|
if (player && ticket->IsAssignedNotTo(player->GetGUID()))
|
|
{
|
|
handler->PSendSysMessage(LANG_COMMAND_TICKETALREADYASSIGNED, ticket->GetId());
|
|
return true;
|
|
}
|
|
|
|
CharacterDatabaseTransaction trans = CharacterDatabaseTransaction(nullptr);
|
|
ticket->DeleteResponse();
|
|
ticket->SaveToDB(trans);
|
|
sTicketMgr->UpdateLastChange();
|
|
|
|
std::string msg = ticket->FormatMessageString(*handler, nullptr, nullptr, nullptr, nullptr);
|
|
msg += handler->PGetParseString(LANG_COMMAND_TICKETRESPONSEDELETED, player ? player->GetName() : "Console");
|
|
|
|
handler->SendGlobalGMSysMessage(msg.c_str());
|
|
return true;
|
|
}
|
|
|
|
static bool HandleGMTicketResponseShowCommand(ChatHandler* handler, uint32 ticketId)
|
|
{
|
|
GmTicket* ticket = sTicketMgr->GetTicket(ticketId);
|
|
if (!ticket)
|
|
{
|
|
handler->SendSysMessage(LANG_COMMAND_TICKETNOTEXIST);
|
|
return true;
|
|
}
|
|
|
|
std::string msg = ticket->FormatMessageString(*handler, nullptr, nullptr, nullptr, nullptr);
|
|
msg += handler->PGetParseString(LANG_COMMAND_TICKETLISTRESPONSE, ticket->GetResponse());
|
|
|
|
handler->PSendSysMessage(msg);
|
|
return true;
|
|
}
|
|
};
|
|
|
|
void AddSC_ticket_commandscript()
|
|
{
|
|
new ticket_commandscript();
|
|
}
|