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Core/Tickets: Ticket System updated

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Yehonal
2016-08-07 12:25:59 +02:00
parent 2ca258e179
commit 444012104b
10 changed files with 115 additions and 19 deletions
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25
data/sql/updates/characters/2016_07_30_00.sql Normal file
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DROP TABLE IF EXISTS `gm_ticket`;
CREATE TABLE IF NOT EXISTS `gm_ticket` (
`id` int(10) unsigned NOT NULL AUTO_INCREMENT,
`type` tinyint(3) unsigned NOT NULL DEFAULT '0' COMMENT '0 open, 1 closed, 2 character deleted',
`playerGuid` int(10) unsigned NOT NULL DEFAULT '0' COMMENT 'Global Unique Identifier of ticket creator',
`name` varchar(12) NOT NULL COMMENT 'Name of ticket creator',
`description` text NOT NULL,
`createTime` int(10) unsigned NOT NULL DEFAULT '0',
`mapId` smallint(5) unsigned NOT NULL DEFAULT '0',
`posX` float NOT NULL DEFAULT '0',
`posY` float NOT NULL DEFAULT '0',
`posZ` float NOT NULL DEFAULT '0',
`lastModifiedTime` int(10) unsigned NOT NULL DEFAULT '0',
`closedBy` int(10) unsigned NOT NULL DEFAULT '0',
`assignedTo` int(10) unsigned NOT NULL DEFAULT '0' COMMENT 'GUID of admin to whom ticket is assigned',
`comment` text NOT NULL,
`response` text NOT NULL,
`completed` tinyint(3) unsigned NOT NULL DEFAULT '0',
`escalated` tinyint(3) unsigned NOT NULL DEFAULT '0',
`viewed` tinyint(3) unsigned NOT NULL DEFAULT '0',
`needMoreHelp` tinyint(3) unsigned NOT NULL DEFAULT '0',
`resolvedBy` int(10) unsigned NOT NULL DEFAULT '0' COMMENT 'GUID of GM who resolved the ticket',
PRIMARY KEY (`id`)
) ENGINE=InnoDB AUTO_INCREMENT=10572 DEFAULT CHARSET=utf8 COMMENT='Player System';